Remote consultation on using the register
Billed hourly
Rahmat POS / Service
Sunmi terminal repair.
An authorised Sunmi service in 12 cities of Uzbekistan: warranty and paid repairs, diagnostics and one-off services for Rahmat POS. Spare parts in stock.
01 / Authorised service
A Sunmi service centre.
Rahmat service specialists have completed Sunmi’s official courses and hold certificates for repairing and servicing its devices.
The service covers the full cycle for Sunmi devices: diagnostics, repair and replacement of parts.
- Official Sunmi training
- Repair and servicing certificates
- Spare parts in stock
02 / Warranty repair
Terminal warranty repair in three steps.
The warranty covers factory defects only. Full terms are below.
- 01
Drop off the device
Bring the device and the receipt (delivery note) to a service centre.
Centre addresses - 02
Describe the issue
Briefly explain what happened to the device.
- 03
Diagnostics and repair
The service centre diagnoses and repairs the device. If the warranty case is confirmed, diagnostics are free.
03 / Warranty terms
What the terminal warranty covers.
Warranty terms
- 12 months from the date of purchase.
- Covers factory defects only.
- Diagnostics are free once a warranty case is confirmed.
The warranty does not apply to
- Mechanical damage (drops, cracks).
- Moisture, dust, overheating or fire.
- Use of third-party accessories and power adapters.
- Unauthorised opening, repair or damage to the seals.
- Power surges and normal wear (cables, battery).
04 / Paid repair
Terminal repair in Tashkent and the regions.
The service centre carries out paid repairs of any complexity. Spare parts are in stock.
Engineers diagnose the terminal, fix the fault and return the device in working order.
05 / The process
From drop-off to pick-up.
The price and scope of work are agreed with the client before the repair starts.
- 01
Drop-off
The service centre takes in the device.
- 02
Diagnostics
A technician checks the device and looks for the cause of the fault.
- 03
Approval
The service centre states the price and the scope of work.
- 04
Repair
The technician repairs the device and replaces parts.
- 05
Payment and pick-up
The client pays the invoice and collects the terminal.
06 / One-off services
Additional work on request.
These services are ordered separately. Prices are available on 1865 or in the Telegram support bot.
Remote diagnostics and configuration
Billed hourly
Cash register registration with the tax authority
Account detail updates with the fiscal data operator
POFM fiscal module replacement and activation
POFM fiscal module removal
Compensation for a lost or damaged POFM
FGF — financial guarantee fund fee for KPO
Plans and service fees
Monthly fees for every register solution and the list of one-off services are on the pricing page.
07 / Support
Consultation before a repair.
Rahmat support helps work out whether a repair is needed and says which service centre to take the device to.
- 1865 hotline
- Telegram support bot
- Personal account
- Shared Telegram group
08 / Service centres
Tashkent, the centre and the Fergana Valley.
12 service centres across Uzbekistan. One email for all centres: info@rhmt.uz.
The west and the south.
09 / Questions and answers
Questions about service.
Other questions — on 1865 or in the support chat.
1865 Support chatHow long is the warranty?
12 months from the date of purchase. It covers factory defects only.
What should I bring to the service centre?
The device and the receipt (delivery note). A short description of the issue is needed on site.
Do I pay for diagnostics?
Diagnostics are free if the warranty case is confirmed. If the fault is not recognised as a warranty case, the customer pays for diagnostics, repair and delivery.
When does the warranty not apply?
In cases of mechanical damage (drops, cracks), moisture or dust, overheating or fire, use of third-party accessories and power adapters, unauthorised opening, repair or damage to the seals, as well as power surges and normal wear (cables, battery).
Is paid repair available outside the warranty?
Yes, the service centre carries out paid repairs of any complexity. The client learns the price and scope of work before the repair starts.
Where is the nearest service centre?
There are centres in Tashkent, Gulistan, Samarkand, Fergana, Namangan, Andijan, Bukhara, Navoi, Karshi, Termez, Khiva and Nukus. Addresses and phone numbers.
How much do one-off services cost?
Prices are available on 1865 or in the Telegram support bot.
Service and support
Repair and setup of Sunmi terminals.
On Telegram and on 1865, Rahmat support explains the next steps and names the nearest service centre.